Thank you for shopping at Oga Buy. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may initiate a return within seven (7) days of receiving the product. This Return Policy outlines the terms and conditions for returning products purchased on Oga Buy.
Eligibility for Returns:
1.1 Timeframe: You have seven (7) days from the date of delivery to request a return for eligible products.
1.2 Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
Non-Eligible Items:
2.1 Final Sale Products: Certain products may be labeled as “Final Sale” and are not eligible for return or exchange. Please check the product description to determine if your purchase is eligible for return.
2.2 Perishable Goods: Perishable or consumable items, including food, beverages, and health supplements, cannot be returned for safety and hygiene reasons.
Return Process:
3.1 Initiation: To initiate a return, please contact our customer support team at [Contact Email] within the seven (7) day return period. Provide your order number, the reason for the return, and any relevant details.
3.2 Return Authorization: Our customer support team will review your return request and provide you with a Return Authorization (RA) number, if eligible.
3.3 Packaging: Securely pack the product in its original packaging along with all accessories and documentation, and clearly label the package with the provided RA number.
3.4 Shipping: You are responsible for the shipping costs associated with the return. We recommend using a trackable shipping service to ensure the product reaches us safely.
3.5 Inspection: Once we receive the returned product, we will inspect it to ensure it meets the return eligibility criteria.
Refund or Exchange:
4.1 Refund: If the returned product meets the return eligibility criteria, we will process a refund to the original payment method used for the purchase.
4.2 Exchange: In some cases, we may offer an exchange for eligible products if you prefer a replacement over a refund.
Damaged or Defective Items:
5.1 Inspection: If you receive a damaged or defective product, please contact us within seven (7) days of delivery with relevant details and images. We will assess the issue and provide a resolution as per our discretion.
5.2 Return or Replacement: For damaged or defective items, we may arrange for a return and refund or a replacement, depending on the circumstances.
Customer Support:
6.1 Contact Information: For any questions or concerns regarding returns, please contact our customer support team at [support@ogabuy.com.ng].
6.2 Assistance: We are here to assist you throughout the return process and ensure a satisfactory resolution.
Please note that this Return Policy is subject to change without prior notice. Last Updated: [1/10/2024].
By making a purchase on Oga Buy, you acknowledge that you have read, understood, and agreed to comply with this Return Policy.